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Acumen in Action

Customer Experience with Acumen nEHR

Practice Overview

  • A five-provider nephrology practice in the Midwest
  • CKD patients seen in one primary clinic, and five satellite rural locations
  • Over 6000 patient charts in the practice
Workflow Improvements Realized
  • 50% reduction in hours required weekly for billing as a result of accuracy in capturing physician activity
  • No more lugging charts to satellite office, or calling and faxing needed information from one place to another
  • Dramatic reduction in time spent pulling charts, from 8 hours daily to nearly zero
  • Streamlined and centralized communications between clinical staff and providers
  • Patient records are more accurate, cleaner, and easier to find information
Keys to Success
  • Step-wise implementation plan
  • Positive attitude of the entire team

Practice Overview

  • Solo practitioner
  • CKD patients seen in three separate clinic settings; dialysis patients treated in 3 FMC facilities
  • Over 700 total patients, and over 130 dialysis patients in her practice

Benefits of Acumen over previous EHR

  • Modules in the system are designed for CKD patient management
  • Acumen point of care forms can be easily modified and customized
  • Patient charts can be easily accessed at the hospital, and saved notations are stored from one visit to the next
  • Fast, secure, anytime communication with staff from within the Acumen system
  • The cost of the Acumen nEHR is significantly less than previous, generic EHR system
Key to Success
  • Allow time to learn the tool, so that it becomes convenient


 

 

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